Eltizam News

Vision21

BUSINESS TRANSFORMATION

The 4 Key Themes of Vision 21

THEME 1

ORGANIZATIONAL DEVELOPMENT

KEY POINTS:

In order to be able to make our customers happy, Eltizam strives to ensure first that our employees are happy, safe & secure and their work is done in a consistent manner.

WE DO THIS BY:

– Having competent people to do their job
– Ensuring our employees are happy in their work environment
– Carrying out our work safely & securely

THEME 2

CUSTOMER FOCUS

KEY POINTS:

– We have to ensure that we deliver excellent service to our customers.

– Better service leads to increased customer satisfaction, which leads to greater business success.

THEME 3

EFFICIENCY

KEY POINTS:

– Simplify our processes to make work easier for our employees.

– Use technology as much as we can to deliver better service to customers

– Improve economies of scale and improve profitability by

a) working with a limited number of key suppliers/partners
b) outsourcing less

THEME 4

REVENUE GROWTH

KEY POINTS:

– In the next 5 years we need to deliver new business growth.

– We can achieve this growth by developing our employees, focusing on our customers, and working systematically and efficiently.

 

 

 

 

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