The 4 Key Themes of Vision 21
In order to be able to make our customers happy, Eltizam strives to ensure first that our employees are happy, safe & secure and their work is done in a consistent manner.
WE DO THIS BY:
– Having competent people to do their job
– Ensuring our employees are happy in their work environment
– Carrying out our work safely& securely
– We have to ensure that we deliver excellent service to our customers.
– Better service leads to increased customer satisfaction, which leads to greater business success.
– Simplify our processes to make work easier for our employees.
– Use technology as much as we can to deliver better service to customers
– Improve economies of scale and improve profitability by
a) working with a limited number of key suppliers/partners
b) outsourcing less
– In the next 5 years we need to deliver new business growth.
– We can achieve this growth by developing our employees, focusing on our customers, and working systematically and efficiently.